Certainly, here are the frequently asked questions (FAQs) to a tour operator company along with sample answers from ADD TOURS Tanzania:
What is a tour operator, and what services do you provide?
We are a tour operator that specializes in planning and organizing travel experiences. We offer a wide range of services, including guided tours, transportation, accommodation bookings, and more, to make your travel hassle-free and enjoyable.
What types of tours do you offer?
We offer a diverse selection of tours, including cultural, adventure, wildlife, and culinary tours. You can explore our website to see our complete list of tour options.
How do I book a tour with your company?
Booking is easy! You can visit our website and follow the simple booking process, or you can contact our customer support, and they will guide you through the steps.
What is included in the tour package, and what is not included?
Our tour packages typically include accommodations, transportation, guided tours, and some meals. However, international flights, personal expenses, and optional activities are usually not included. You can find detailed inclusions and exclusions on the tour page.
What is the cost of the tour, and do you offer any discounts or promotions?
Tour prices vary based on the destination, duration, and type of tour. We do offer seasonal promotions and discounts, so make sure to check our website or contact our sales team for current deals.
What is your cancellation and refund policy?
Our cancellation and refund policies depend on the specific tour. We have a comprehensive cancellation policy outlined on our website. We recommend reading it or contacting us for detailed information.
Can you customize a tour to fit my preferences or create a private tour?
Yes, we can customize tours to suit your preferences, and we also offer private tours. Please get in touch with our team to discuss your specific requirements.
What is the group size for your tours?
Group sizes vary depending on the tour. Some tours are designed for small groups to provide an intimate experience, while others may accommodate larger groups. You can find group size information on each tour's page.
Do you provide transportation to and from the tour destination?
Transportation is typically included in our tour packages. We provide details on the mode of transportation and pick-up/drop-off points on the tour page.
Is travel insurance included or recommended for your tours?
Travel insurance is not included but is strongly recommended. It's essential to protect yourself in case of unexpected events. We can also help you arrange travel insurance if needed.